Frequently Asked Questions

Got a question? Here you’ll find the answers to our most frequently asked questions. Still not found what you’re looking for? Contact Us.

How To Meet Your Driver

Our tours start in the heart of the Conegliano-Valdobbiadene Prosecco D.O.C.G. region. The two most popular options for meeting your driver are:

• Self-transfer by train – you can catch a train from Venice to the region. It’s fast, cheap and easy. Your driver will send you the train details and then meet you at the station. More details below.
• Pay for a private transfer – your driver will pick you up from a pre-agreed location. Prices below.

We recommend taking the train – it’s quick, easy and will leaving you more time and euros in your pocket if you want to ship some wine home.

What is Italy’s Conegliano-Valdobbiadene Prosecco Superiore DOCG  region? Italy’s sparkling wine is classified based on its production area and method. The Conegliano-Valdobbiadene Prosecco Superiore DOCG region is a small part of the wider wine growing area and is famous for its premium or ‘superiore‘ quality wine.

Taking The Train

How do I get to the Prosecco Region by train?

If you’re travelling from Venice or Treviso, it’s very easy to take the train to the region. When you book, leave a note that you would like to catch the train. Your driver will send you full details of the train you need to catch. On the day, they will meet you at the train station, usually on the train platform.

Which train station do I need?

The train runs directly from Venezia Santa Lucia train station in the heart of Venice to Conegliano in the region. Your meeting point may be a smaller, regional station before you reach Conegliano, e.g. Susegana. This is usually so that you arrive closer to the wineries you’ll be visiting that day. Your driver will send you the exact details including the correct train station for your tour.

How much does the train cost?

Train fares in Italy offer very good value for money. As a guide, ticket prices from Venice to Conegliano cost €6.60 per person, one-way (Updated Autumn/Fall 2026).

How long does the train take?

The train takes under one hour to reach Conegliano from Venice (around 50 minutes). It may be a little quicker or slower depending on the station where you meet your driver.

Tip: if you want to have a short walk to Venice station, book your stay in the Cannaregio area of Venice. It’s well located for the train station and is also one of the most authentic areas of the city.

Is it easy to take the train?

Italy’s train system is exceptionally good – trains are clean, fast, have toilets onboard and run on time. You can buy tickets on the day from machines at the station. There’s even an English language option. But please remember that the train doors do not open automatically – you need to press the door ‘open’ button when you reach your destination.

We have a map if you want to see where the region is relative to Venice.

You can check out train times, prices, connections and book in advance on The Trainline website.

Do you have a detailed guide for getting to the region?

We have a detailed guide on how to get to the region. It includes information about nearby airports, car hire, our private transfers, and taking the train. You can find it here: How To Get To The Prosecco Region.

Private Transfers

Booking a private transfer is a relaxing and direct way to get to the region for your tour. You will be picked up in a minivan so there is usually plenty of room for luggage (but do let us know if you’re not travelling light).

How much does a transfer cost?

Here are our transfer prices. Our rates are very competitive.

Can I book a transfer one-way only?

Yes. Just choose the one-way option when you book.

Can I be picked up and dropped off at different locations?

Yes. Select the ‘one-way’ transfer option for each of your locations e.g. pick-up in Venice and drop-off at the airport.

Where are the pick-up points?

Your driver will message you in advance with detailed instructions for meeting. The Venice meeting point is always in Piazzale Roma because cars are unable to travel any further into Venice due to the lack of road infrastructure. This is a unique feature of Venice – it’s the same for all tour companies.

Within Treviso, Mestre and locally, we can pick you up at your hotel.

Can you pick me up somewhere not listed?

Yes. Send us a message via contact us or the Chat Button below. Let us know where you want to be picked up / dropped off and we will get back to you with a price. We usually reply within 24 hours.

How long does the transfer take?

Your transfer time will depend on local traffic. As a guide, here are the approximate transfer times.

Does a transfer mean less time at the wineries?

Our tours last 7 hours (Full Day Tours) and 4 hours (Half Day Tours). Your tour time doesn’t start until you reach the region. That means you get to enjoy more time at the wineries. If you are considering booking with an alternative company, do check and compare whether your transfer time forms part of your wine tour time, they usually do (so a 4 hour tour from Venice might mean just a couple of hours in the wineries).

Where is included in the free local pick-up?

We try to be as flexible and generous as possible with the free local pick-up. As a guide, the free pick-up area is generally between Conegliano and Valdobbiadene. If you’re unsure if your accommodation is included, contact us to check before you book. If you’re outside the free pick-up area, we will let you know the transfer price.

Can you pick me up from my hotel in Venice?

If you are staying in Venice, all pick-ups are from Piazzale Roma. We’re not being difficult – we’d love to offer a door-to-door service. However, Venice is a city of canals and there are no roads beyond Piazzale Roma, on the western edge of Venice. This is the same for all tour companies. Your driver will send you details of the exact pick-up point in Piazzale Roma after you’ve booked.

How do I get to Piazzale Roma for my pick-up?

The best way to plan your route from your hotel to Piazzale Roma to meet your driver is to use Google Maps. However, if you would like more help, message your driver after you’ve booked and they’ll be happy to send you more information.

How do I book a transfer online?

You can add a transfer during the booking process – Book Now. After you have selected your tour type (full day, half day etc.) there is an option to add a transfer. Please make sure you add the transfer to your booking before you check out.

Can I book a transfer without a tour?

Our tour customers are our priority. However, if we are available to offer a transfer, we will do what we can to help you. Please contact us to discuss dates, options and prices.

Booking Your Tour

Can you save a tour date for me?

Unfortunately, we can’t hold a tour date for you. Your preferred date will remain available for booking by other customers until you have booked and paid your deposit. However, we do have several drivers available each day. Contact us if you would like to check availability levels for a specific date before booking.

How do I check availability?

Our booking calendar shows live availability. Go to Book Now then choose your tour type (full day etc.). All available dates are shown in black. Unavailable dates are shown in grey. You can also check our Events Calendar which lists the Blackout Dates when we don’t run tours, such as Christmas Day.

How far in advance do I need to book?

For peak season, many of our customers book months in advance, especially for weekend tours. If you have fixed dates, have a large group or want to visit specific wineries, it’s recommended to book at least a couple of months ahead. However, as we have several drivers and also offer morning tours, we usually have availability at shorter notice – a couple of weeks before your trip, or a week before in low season.

Do you offer on-the-day or next-day tours?

We do not offer on-the-day tours. In rare circumstances, we may be able to offer a next-day tour. However, this is less likely in peak season as we need to book the wineries and restaurants in advance and they often don’t have next-day availability. Please use the Chat button to discuss last-minute availability or contact us.

Group Bookings + 6 People

6 people – what is the price and how do we book?

Our pricing is per group and all of the vans can hold up to 6 passengers. For groups of up to 6 people, you can go ahead and book directly.

7 – 8 people – what is the price and how do we book?

If you are 7 to 8 people, there is an additional €125 fee for your group to book one of the larger vans. This gives a total price of €375 Half Day Tours and €525 Full Day Tours. You can book directly on the website. Please add the large van fee before check out.

+ 8 people – what is the price how do we book?

We are experienced in large group tours and can accommodate all group sizes. Please contact us to discuss details and get an exact pricing. We do no recommend Half Day Tours for large groups.

Will our large group stay together?

Yes! For large groups that don’t require a large coach, we run our tours with multiple vans and your group will travel in convoy. If your group is large enough for a coach, you will, of course, travel together. We try to arrange tastings at wineries where we can privately host your entire group but to ensure this, please book as far in advance as possible, and at least a few months ahead during peak season.

Can we share a tour with another group or couple?

We have previously tried to facilitate shared tours but there is not enough interest to make this work logistically. For that reason, we do not offer shared or group tours. All of our tours are private. But do keep asking and we will keep noting the interest.

Can I book a tour for 1 person?

Yes, you can book a tour for one person – we have had many solo travellers take tours with us. Since our prices are per group, the rate will be the standard Full Day/Half Day Tour rates.

Exception: we do have some challenges finding wineries that are available for solo travellers on Sundays. Please contact us if you want to visit alone on a Sunday. We can sometimes make this happen but we need plenty of notice.

Payment, Date Changes & Cancellation

How does the deposit payment work?

You pay a 20% deposit to confirm your booking. You then pay the balance to your driver on the day of your tour.

Can I pay by credit card or do I need cash on the day?

For your tour, please check with your driver whether they accept payment by cash (euros) or credit card. Due to the rural location, we do have some connection and reliability issues with payment card machines. Your driver will be able to let you know in advance if cash is easier.

Our wineries accept payment by card for the wine tastings and for any wine you decide to buy.

What is the etiquette for tipping our driver?

Gratuities/tips are always optional. If you’re pleased with your tour, our drivers are always grateful to receive a tip. Tips in Italy are not the same as in the USA. A tip of 10% is more common. Of course, if you are delighted with the service, 20% to 25% is considered an incredibly generous tip. Payment in cash is recommended for tips.

Can we change our tour dates + 72 hours before our tour?

You can change your tour date up to 72 hours before your tour. You can do this easily online, free of charge. There is a button at the bottom of your booking confirmation email which will take you to the rescheduling page. Rescheduling is subject to your new date being available. Please note that you may be allocated a new driver when you change your tour date.

Can we change our tour date – less than 72 hours before our tour?

With fewer than 72 hours before your tour, we usually consider any change to be a cancellation. This is because we cannot usually re-book your driver with a new customer at such short notice. However, we do appreciate that your travel plans may change so please contact us as we may be able to make an exception if you do want to rebook for another date.

Can you help us change our tour date?

Yes. We know people have different levels of confidence online. Please contact us if you need help changing or cancelling your tour date.

How do we cancel our tour?

You can cancel your tour using the link at the bottom of your booking confirmation email. Otherwise, you can contact us and we can make the cancellation for you.

What is your cancellation and refund policy?

Your deposit is paid to Roaming Vines, while any applicable cancellation charge on the remaining balance is payable to your driver. Where you choose to cancel your tour, the cancellation policy is as follows:

You only need to pay a 20% deposit to secure your booking.

Cancellation 72 hours to 48 hours before: 50% of balance is due to your driver.

Cancellation 48 hours before: 100% of balance is due to your driver.

Your deposit is not refundable unless we or your driver cancel or are at fault (we haven’t cancelled a tour yet).

Exceptional circumstances? Do contact us.

Your statutory rights are not affected. For full details see our Booking Terms.

Who provides the transport?

Roaming Vines connects you with independent local drivers in Italy, who provide your transport and receive payment directly from you. We will confirm the name of your driver when you book. Your transport booking is subject to our Booking terms which explain the respective roles of Roaming Vines and your driver.

Children And Pets Are Welcome

Can we bring children on our tour?

Our tours are family-friendly so we are very happy for you to bring your children along. We don’t have any lower age limit for children. However, as a reminder, the legal age for drinking alcohol in Italy is 18 years old and this will be strictly enforced.

Are there activities for children?

One of our favourite wineries offers a young sommelier experience for children. It’s a fun and immersive sensory game where they can test their sense of smell with a certificate awarded at the end. Don’t worry – it doesn’t involve tasting wine. We leave that to the adults. Please let us know when you book if you’re interested in adding this winery to your itinerary.

In addition to the little sommelier experience, our younger visitors enjoy sampling the local snacks while you taste wine and generally enjoy being in the vineyard setting. There may even be a winery dog or two to entertain them.

Do you provide car seats for children?

We want to keep you and your children safe while also complying with the law. In Italy, children who are 12 years or below 1.5 metres need to sit in a car seat. We have several sizes of car seat available at no extra cost. However, you must arrange this in advance with your driver so that the car seat can be fitted before your tour. If you turn up with children who require a car seat and you have not notified your driver in advance, we cannot, by law, conduct the tour.

Can I bring my dog?

Generally, we’re pet-friendly but please confirm in advance with your driver. If your allocated driver is unable to accommodate your furry friend, please contact us and we will try to find a driver who can.

Special Occasions

Can you help me plan a proposal?

Yes! The area is a very beautiful location for a proposal and we’ve helped several customers with their proposal plans. Whether it’s a proposal next to a beautiful heart art installation with vineyard views, holding the perfect glass of sparkling wine in celebration, or getting your driver to take some pictures to capture the moment, we will do what we can to help you make your proposal special. We’re romantics so we don’t charge extra for a Prosecco ‘proposal package‘. Just drop a note in the info box when you book and your driver will take it from there.

Can you make our celebration special?

From proposals to honeymoons, anniversaries, birthdays or family gatherings, we will do everything we can to make your celebration special. Let us know when you book if you’d like to arrange something a little extra special for your tour.

Wine Tastings & How We Compare

Our wine tours don’t include the cost of the wine tastings. This is because we don’t want to order your wine for you! You can read more about how our wine tastings work in our tours and how we compare to other tours.

Tour Start And End Times

How long do your tours last and what are the start and end times?

Here are our tour times:

Can we change the start or end times?

We do have a little bit of flexibility on Full Day Tours if you’d like to start or finish earlier or later. Let your driver know when you book and they will do their best to accommodate your request. However, do keep in mind that our 9 a.m. to 6 p.m. hours generally align with the winery opening times.

We have very limited flexibility on Half Day Tours. This is because we run both morning and afternoon tours and there is limited time in between.

Can we visit more wineries?

If you would like to visit more than four wineries, we recommend booking a second Full or Half Day Tour. By the second day, you and your driver will feel like old friends.

Can we pay for extra hours?

We have been running tours for many years and you should have plenty of time to complete your tour. However, we know that things don’t always go to plan. If you’re enjoying your tour at a very leisurely pace and are running a little behind time, your driver may be able to extend your tour by an additional hour. Check with your driver for availability. The rate is €65 per hour.

You cannot add extra hours to a Half Day Tour. We recommend booking a Full Day Tour if you would like to tour for longer or visit more wineries.

Can we visit fewer wineries?

Yes. If you’d rather visit fewer wineries and spend longer on other activities like sightseeing or at lunch, let your driver know when you book. Don’t worry – you’ll always get your allocated 4 or 7 tour hours.

Can we make our tour shorter?

If you need to have a shorter tour, e.g. 6 hours instead of 7 for a Full Day Tour, please let us know in advance. Our standard tour rates still apply. We don’t offer discounts for reduced hours.

We have dinner plans – will we be back in time?

We’d hate for you to miss dinner! Let us know your plans and we can make sure you catch the train in time for your reservation. This may involve shortening your tour or altering your start time. As a guide, it takes around 1 hour to return to Venice by train.

Planning Your Visit

Can we take a tour from Trieste?

There is a town called Prosecco near Trieste which, understandably, confuses many visitors. However, the main D.O.C.G. wine-growing region is located near Venice, between Valdobbiadene and Conegliano. To reach us from Trieste, the travel time is 1 hr 45 by car and around 2 hrs – 2.5 hrs by train. Get in touch if you have any questions.

Can we take a tour from Verona?

The distance and journey time from Verona to the region is very similar to Trieste so please see the details above.

What do we do with our luggage?

Your driver will safely store your luggage in their van while you take your tour. If you’re staying locally, your driver will drop you at your accommodation at the end of your tour. Otherwise, they will take you to the station for your onward journey at the end of your tour.

Are your tours in English?

All of our drivers are fluent in English. In addition, at each winery, you will be taken through your wine tasting by an English-speaking expert from the winery.

Some of our drivers also speak French and Japanese. Please Contact Us with your request.

We have accessibility needs – can you help?

We will do whatever we can to help accommodate your accessibility needs. Please Contact Us to discuss your options and tailor your itinerary.

What should I pack?

In addition to your usual items, you may want to also pack:

• A warm layer if you’re staying overnight outside summer. There is some altitude in the area which means cooler temperatures at night.
• Flat walking shoes in case you go for a wander in the vineyards or visit the vending machine.
• Allergy/hay fever medication – if you suffer from hay fever or pollen allergies, pack your medication as a precaution. You’re in the countryside and while allergen levels can change throughout the year, having a blocked or stuffy nose will reduce your wine-tasting enjoyment.
• Enough space in your luggage – most of our customers take at least one bottle of wine home. (Yes, it’s safe to pack sparkling wine in your checked luggage. We have done it many times with 100% success rate).

How can I take wine home with me?

Most wineries sell wines by the half case, which is 6 bottles. If you’re buying bottles from just one winery, they will be able to arrange shipping for you. If you want to ship wine home from multiple wineries, we work with an excellent shipping company that can send your wine internationally. The shipping prices are competitive and include packing, insurance as well as the relevant duties and taxes. Speak to your driver on the day and they can arrange this for you. We do not charge a fee for helping you ship wine. We simply want you to be able to enjoy a taste of Italy once you’re back home.

Diversity – Everyone Is Welcome

We love two things equally: Sparkling wine and Equality.

We welcome everyone to join our tours and we offer the ability to do so in a safe and respectful space regardless of race, religion, ethnicity, gender orientation, sexual orientation, physical ability, neuro-diversity, age, or social background. If you have any questions or concerns, please message me (Jo) directly or hit the Chat button below.

Got any more questions? Contact us.